Customer answers and task guidance
Ask about a refund, a service price, or how to create a ticket. Obi explains what your uploaded policies and instructions say, in everyday language.
Help for the job in front of you.
Practical help for small teams
Help your team answer. Help your team do.
Customer questions, forgotten steps, and unfamiliar tasks. Put your company guidance within reach, with source references and a way to ask a manager.
Everyday questions, answered
From “let me check” to a confident answer.
Small teams cover a lot of ground. Give the person covering the desk a place to check your refund policy, and the person learning your software a place to recall the steps. Obi uses the company instructions you provide.
See the workflowCan a customer get a refund after 30 days?
Answered from your company sources
The standard refund window is 14 days. Requests after that period require manager approval.
Refund Policy
Source reference · Page 6
One connected workspace
Everything behind a better answer.
The source behind the answer
Follow document names, section references, and verified PDF pages back to the material behind each supported answer.
Clarity you can check.
Knowledge you control
Upload, version, restrict, and archive your company documents. Keep the guidance your team uses up to date.
Your policies, in one place.
A manager when it matters
Review questions that need a judgment call, respond to feedback, and turn useful guidance into approved answers.
People stay in the loop.
Access built around your team
Keep company knowledge within your organization, with distinct permissions for owners, admins, managers, and employees.
The right access for every role.
See where your team needs help
Explore saved questions, common topics, feedback, and referenced documents to spot gaps in your knowledge library.
Better questions. Better guidance.
For the people running small businesses
You know your business.
Help your team know it, too.
Choose a clearly priced plan that fits your budget, then start with one company document and a real question. See how Obi helps your team.